Accessibility Statement

 Accessibility statement for Southend Museums

This accessibility statement applies to www.southendmuseums.co.uk

This website is run by Southend-on-Sea Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text

  • most older PDF documents are not fully accessible to screen reader software

  • live video streams do not have captions

  • some of our online forms are difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 5 days.

If you cannot view the maps on our venue pages, call or email us museums@southend.gov.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: museums@southend.gov.uk 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Southend-on-Sea Borough Council offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us here.

Technical information about this website’s accessibility

Southend Museums is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance statement

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Contrast levels are set and not able to be altered. However in designing this website, we have ensured that all navigation and body content has colour contrast compliant with WCAG 2.1 AA.

  • You cannot modify the line height or spacing of text as it is beyond the scope of the web platform. 

Disproportionate burden

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.  We’ve assessed the cost of fixing the issues with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. 

Preparation of this accessibility statement

This statement was prepared on 15 August 2020. It was last reviewed on Monday 21st September 2020.


This website was last tested on 15 August 2020 for user-journeys and ease of finding content. The test was carried out by internal staff at Southend-on-Sea Borough Council.
We used this approach to deciding on a sample of pages to test:
•    Most-accessed content
•    Range of content types
•    Range of subject matter
 

© 2020 Southend-on-Sea Borough Council

Southend Museums Service is part of the Culture Section of the Place Department, Southend-on-Sea Borough Council

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